My Computer is Locked Out and Telling Me to Call Microsoft

In an increasingly digital world, cybersecurity scams have become more prevalent, with one common scam tricking users into believing that their computer is locked and instructing them to call a fake Microsoft support number. This guide will walk you through the steps you should take if you encounter this scam, starting from using Task Manager to running antivirus scans and updating your system.

Step 1: Use Task Manager to Close Your Browser

If a pop-up message locks your screen, claiming to be from Microsoft and asking you to call a phone number, do not panic or call the number. Instead, press “Control + Alt + Delete” on your keyboard to open the security options window. From there, select “Task Manager.”

In the Task Manager, look for your web browser (it could be Chrome, Firefox, Edge, etc.) that displayed the pop-up message. Click on it and then select “End Task” at the bottom right of the Task Manager. This action will forcefully close the browser and the scam message.

Step 2: Do Not Turn Off Your Computer Immediately

It might be tempting to turn off your computer right away, but it’s important to first ensure that any malware which could have been triggered by the scam is dealt with. Turning off your computer might not remove the malware and could potentially make the situation worse when you turn it back on.

Step 3: Run a Full Virus Scan

After closing the scam pop-up, initiate a full virus scan using your antivirus software. This step is crucial as it helps in identifying and removing any malware or viruses that might have been installed on your computer. Make sure your antivirus software is up to date before starting the scan for the most comprehensive protection.

Step 4: Run an Offline Virus Scan

In addition to a full virus scan, it’s also advisable to perform an offline virus scan. Some sophisticated malware can hide from antivirus software when the operating system is running. An offline scan restarts your computer and scans the system before booting into Windows, allowing it to detect and remove more persistent malware.

Step 5: Update Your Computer OS and Antivirus Software

Once the scans are complete, it’s important to ensure that your computer’s operating system and your antivirus software are up to date. Go to the “Settings” and then the “Windows Security” tab to check for updates. Installing the latest updates can protect your computer from known vulnerabilities and enhance its security.

Step 6: Restart Your Computer and Run the Scans Again

After updating, restart your computer. Once it’s back on, run both the full virus scan and the offline virus scan again. This double-check ensures that your computer is clean and that no remnants of the malware remain.

Following the steps outlined in this guide should effectively remove any malware or viruses from your computer, restoring your system to a secure state. However, dealing with cybersecurity threats can be complex, and sometimes additional, hidden issues may persist. Therefore, it is highly advisable to consult with a cybersecurity expert if you suspect your system might still be compromised or if you encounter any unusual behavior after completing these steps. An expert can provide a more thorough examination of your system and offer personalized advice to ensure your computer is fully protected.

Additionally, to further enhance your computer’s security and to prevent future incidents, it’s crucial to educate yourself on best practices for safe computing. Reading articles and resources on cybersecurity can offer valuable insights into protecting yourself online.Here is a link to a comprehensive guidance on how to keep your computer safe. This resource will cover essential topics such as regular software updates, safe browsing habits, and the importance of using robust antivirus software, helping you to fortify your defenses against potential cyber threats. Stay informed and proactive about your cybersecurity to safeguard your digital life effectively.